Return Policy

Return Policy
  • All mask orders are FINAL SALE, as listed on our website at the time of purchase. We are unable to accept masks as returns or exchanges due to safety/sanitary reasons. No exceptions will be made.
  • All orders placed on sale items are FINAL SALE.  No exceptions will be made.
  • All returns must be approved by nadookna. We will not accept randomly shipped merchandise and are not responsible for any packages returned without approval.
  • We cannot accept returns or refund after items have been washed or worn. We enforce this policy upon inspection of returned goods. 
  • Approved returned items must be in their original condition, with original tags and packaging intact, and sent via an insured, trackable method within 10 days of original ship date. No refunds or exchanges are allowed outside of this window. 
  • An item may be returned if sent back unworn, unwashed, free of odors, animal hair, stains, and damage.
  • nadookna is not responsible for return items lost in transit. 
  • Original shipping fees are not refundable.  Any original shipping charges will be deducted from your refund and the customer will be responsible for all return shipping charges. If you're returning a defective product or products shipped incorrectly due to our error, we will cover the shipping.
  • Items on our Sale page can only be returned for store credit if there is a manufacturing defect or damage. 
  • Items purchased with promo codes are final sale and cannot be returned or exchanged. Items purchased with promo coupons may be eligible for store credit or exchange if the item is defective.
  • Orders shipped internationally are final sale and cannot be returned or exchanged. Please contact us for measurements if you are ordering internationally and need help with sizing.
  • Promo codes cannot be combined with any other offers, applied to previous orders or combined with store credit.
  • We do not do price adjustments.  Be sure to subscribe to our mailing list to get the news on the latest promos and sales!
If you would like to request a return, please reach out to us here: Contact Us